Privacy Policy

Privacy Policy

 

Last updated: 13 November 2025

At Naturally Bionic, your privacy matters.

We are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, how we use it, and the rights you have.

1. Information We Collect

 

 

 

We collect information from you when you:

 

🛒 Place an order

 

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number (optional)
  • Payment details (processed securely by Shopify / payment provider — we do NOT store card details)

 

✉️ Contact us

If you email or message us, we collect the information you provide (e.g., your name, email, and message content).

🌐 Browsing our website

Shopify automatically collects:

  • IP address
  • Device type
  • Browser type
  • Cookies
  • Pages visited
  • Order activity
  • General usage analytics

This helps us improve our site and keep it secure.

2. How We Use Your Information

 

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Respond to questions or customer service requests
  • Improve our website and user experience
  • Send email updates or promotions only if you have opted in
  • Prevent fraud and maintain security
  • Comply with UK laws and regulations

We never sell or trade your information.

 

3. Sharing Your Information

 

We only share your information with trusted third parties necessary to run our business:

 

Shopify

 

Our website host and commerce platform.

They store your data securely and help us process orders.

 

Payment Providers

 

Such as Shopify Payments, PayPal, or other gateways you use at checkout.

 

Delivery Partners

Royal Mail, Evri, or other couriers — only your name, address, and contact info needed for delivery.

 

Legal Purposes

 

If required by law (e.g., fraud prevention, taxes, or lawful requests).

We do not share your data with advertisers or external marketing companies.

 

 

 

4. Cookies & Tracking

 

Our website uses cookies to:

  • Keep your shopping cart saved
  • Improve website performance
  • Analyse site traffic
  • Remember your preferences

You can control or disable cookies in your browser settings.

5. How Long We Keep Your Data

 

We keep your information only as long as necessary to:

  • Fulfil your order
  • Comply with legal obligations (e.g., tax records for 6 years)
  • Resolve disputes

After that, it is deleted or anonymised.

 

 

 

6. Your Rights (UK GDPR)

 

You have the right to:

✔️ Access the data we hold about you

✔️ Correct inaccurate information

✔️ Request deletion of your data

✔️ Opt out of marketing emails

✔️ Restrict how your data is used

✔️ Request a copy of your data (data portability)

To exercise any of these rights, email us at:

📩 hello@naturallybionic.store

We will respond within 30 days.

 

 

 

7. Email Marketing

 

We only send marketing emails if you explicitly opt in.

You can unsubscribe at any time using the link in the email or by contacting us.

 

 

 

8. Security

 

We take your privacy seriously and use secure systems, trusted payment gateways, and encrypted technology through Shopify to protect your information.

 

 

 

9. Changes to This Policy

 

We may update this policy from time to time.

The “Last updated” date at the top will always show when it was last revised.

10. Contact Us

 

For questions about your privacy, your data, or this policy, please contact:

📩 hello@naturallybionic.store

We are always happy to help.