Shipping Policy

Shipping Policy

At Naturally Bionic, every product is made in small batches with care.

We pack each order by hand to ensure your skincare arrives safely and beautifully. 💚

Below you’ll find everything you need to know about our delivery process.

Processing Times

All orders are processed within 1–3 business days.

During busy periods (product launches, promotions, seasonal sales), processing may take a little longer — but we’ll always keep you updated.

We do not process orders on Sundays or bank holidays.

UK Delivery

Royal Mail Tracked 48

Our standard delivery service for most orders under 1kg.

Estimated delivery: 2–3 business days after dispatch.

Includes full tracking and email updates.

Evri Standard (1–2kg parcels)

Used for heavier or larger orders.

Estimated delivery: 2–4 business days.

Tracking included.

Delivery Rates

Free UK Delivery

This is applied automatically at checkout — no code needed.

International rates will vary by weight and destination and will be automatically applied at checkout.

Weekend Dispatch

Orders placed after midday on Friday or over the weekend will be processed the next business day.

We offer Evri drop-offs via parcel lockers for some weekend orders, but Royal Mail collections operate Monday–Saturday only.

Address Accuracy

Please double-check your delivery details at checkout.

Naturally Bionic cannot take responsibility for parcels delivered to an incorrectly entered address.

Order Tracking

All orders include tracking.

You’ll receive a dispatch email with your tracking link once your parcel has been shipped.

Damaged or Missing Parcels

If your parcel arrives damaged or doesn’t arrive within the estimated timeframe, please contact us within 7 days:

📧 naturallybionic@gmail.com

We will always help resolve delivery issues quickly and fairly.

International Shipping

We currently ship to:

• Republic of Ireland

• United States

• Canada

International delivery times vary depending on location and customs processing. Tracking information will be provided once your order has been dispatched.

Please note: Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Questions?

If you have any questions about shipping, delivery times, or tracking, please reach out — we’re always happy to help.

💚 Naturally Bionic