Terms of Service

Terms of Service

Last updated: 13 November 2025

 

Welcome to Naturally Bionic.

By using our website, placing an order, or interacting with our services, you agree to the following Terms of Service. Please read them carefully before ordering.

 

 

 

1. Overview

This website is operated by Naturally Bionic.

 

Throughout the site, the terms “we”, “us”, and “our” refer to Naturally Bionic.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

 

 

 

2. Online Store Terms

 

You must be at least 18 years old to use this site or place an order.

You agree not to use our products for any unlawful or unauthorised purpose.

You may not transmit any viruses or harmful code through the website.

 

 

 

3. Product Information

 

We do our best to display accurate product descriptions, ingredients, pricing, and availability.

All products are handmade in small batches.

This means natural variations in colour, texture, or scent may occur — these do not affect product performance.

We reserve the right to discontinue products, change formulas, or update packaging at any time.

 

 

 

4. Pricing & Payment

 

All prices on our website are shown in GBP (£).

We reserve the right to change prices at any time.

Payments are processed securely through Shopify Payments, PayPal, or other approved gateways.

We never store or have access to your full card details.

 

 

 

5. Order Acceptance

 

Your order is accepted once you receive an order confirmation email.

We may refuse or cancel an order if:

  • The product is unavailable
  • There is a pricing or product error
  • Fraud is suspected
  • Billing details cannot be verified

If an order is cancelled after payment, you will receive a full refund.

6. Shipping

We ship orders within the UK using Royal Mail and Evri.

Full details, including weight-based pricing and dispatch times, are available in our Shipping Policy.

Delivery times are estimates and may vary, particularly during busy seasons or postal delays.

Naturally Bionic is not responsible for delays caused by third-party carriers, adverse weather, or incorrect delivery information supplied by the customer.

7. Returns & Refunds

Due to the nature of skincare products, we cannot accept returns on opened or used items.

If your order is unused, unopened, and in original condition, you may return it within 14 days.

Please refer to our Refund & Returns Policy for full details.

If an item arrives damaged or incorrect, please contact us within 48 hours with photos so we can arrange a replacement or refund.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Prohibited Uses

You may not use our site or products:

  • For unlawful purposes
  • To violate UK laws
  • To infringe on intellectual property rights
  • To upload malicious code
  • To collect personal data of others
  • To interfere with website security or functionality

10. Intellectual Property

All content on this website — including text, graphics, logos, photos, and product descriptions — is the property of Naturally Bionic and may not be copied or reproduced without permission.

11. Third-Party Services

Certain third-party providers (like payment processors and shipping services) have their own terms and privacy policies.

We are not responsible for how third-party tools or websites operate once you leave our site.

12. Disclaimer of Warranties

Our products are carefully formulated, but individual results may vary.

Skin sensitivities are unique, and we cannot guarantee a product’s suitability for every person.

We are not liable for reactions resulting from known or unknown allergies.

Ingredients are clearly listed on every product page — please check before purchase.

13. Limitation of Liability

To the fullest extent permitted by UK law, Naturally Bionic is not liable for:

  • Indirect or consequential damages
  • Loss of profits, revenue, or data
  • Delays caused by shipping carriers
  • Misuse of our products

Our total liability is limited to the amount paid for your order.

14. Changes to Terms

We may update these Terms from time to time.

The latest version will always be available on this page.

15. Contact Us

If you have any questions about these Terms, please contact.

📩 hello@naturallybionic.store

We’re always happy to help.